Booking.com Channel Error Messages

Booking.com Channel Error Messages

Any errors occurring during updates will be emailed to you with the error message as returned by Booking.com. Below are common error messages and how to fix them.


1.
Updating availability hasn't been enabled for hotel 0000
You have not activated the connection in the booking.com extranet. Please log into your booking.com extranet and activate the connection.

 

2.
Not allowed to update Single Use Rate for Room
Booking.com have not activated a single occupancy price for the room.
Either ask Booking.com to allow a single price or remove it from the rate(s) being sent to Booking.com

 

3.
Rooms to Sell were set below the Minimum Contracted rooms for these dates
You have agreed to supply a minimum number of rooms to Booking.com on the mentioned dates and Bemarchannel is trying to update them to a number lower than your agreed minimum. Booking.com have ignored the Bemarchannel values on those dates and used your agreed minimum instead.

*Make sure you have valid rates for the mentioned dates and no bookings from other sources
*Bemarchannel: change your inventory to send the allotment you have guaranteed Booking.com
*Booking.com: Ask Booking.com to remove the guaranteed allotment

 

4.
Rate is not active
You do not have a Booking.com rate id with this number. Please double check your rate codes and enter a valid Booking.com rate code.

 

5.
Room is not active
Booking.com has not acitvated the room for selling. Please ask Booking.com to activate it.

 

6.
xyz is not unique
Each Booking.com room ID is unique and can be mapped to only one rooms in Bemarchannel. If you enter the same Booking.com room ID more than once the synchronisation will fail.

 

7.
internal error (database error), please try again later: Could not connect to database dsn
The channel reported that at the time of the message they had a temporary internal connection problem. If these messages stopped the connection is working again.

 

8.
Missing Credit Card Details
If Booking.com sends the credit card number we make it available in the "Invoice" tab of the booking. The encrypted CCV code is in the booking notification email sent to the host.

*If the CCV number is showing as Not Available Booking.com did not send it. Please ask Booking.com to always send it
*If credit card details are always missing please ask Booking.com to send credit card details
*If Booking.com normally sends credit card details but did not do so for a specific booking please ask Booking.com to only accept bookings with a credit card number and if required ccv

 

9.
Rate 123456 cannot be updated via XML
This rate has not been activated for channel management. Ask Booking.com to activate it.

 

10.
Did not set Close Room 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates.....
You have guaranteed and to have a minimum number of rooms to sell on Booking.com but the channel manager is sending a lower quantity than contracted.

*Make sure you have valid rates for the mentioned dates and no bookings from other sources
*Bemarchannel: change your inventory to send the minimum contracted rooms you have guaranteed Booking.com
*Booking.com: Ask Booking.com to remove the minimum contracted rooms

 

11.
Rate does not exist
You have added a number which is not a valid Booking.com rate code into the field in the "Channels" tab of a rate. Open your rates and make sure the correct booking.com rate codes are entered.

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